57 Rutland Road, Brooklyn NY 11225  |  1-646-479-5138

www.serenityah.com

Info@serenityah.com

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Pre-Payment Policy:  50% Payment is required after booking.  Balance due at least 30 prior to arrival date

Cancellation Policy:  The guest will be charged 50% of the total price if cancelled after reservation . If cancelled later than 30 days prior to arrival or in case of no-show, the total price of the reservation will be charged.  If you need to cancel after initial reservation for any reason  (number of days can not be reduced).  In some cases, we can comp guest up to one year from date of cancellation (excludes Holidays, Peak Season and reservations made one year prior to arrival date) based on availability at time of booking.

 

Refund Policy:  If applicable, Refunds are processed 10 business day upon confirmed cancellation (see cancellations policy for details). 

 

Last minute bookings equals14 days or less are final.

 

Reservations:  Last Minute, Discounted, Special and Promotional Rates are final and Non-Refundable. Full Payment will be charged by Property at time of Booking.

Bathrooms  Shared bathrooms unless you have reserved Ensuite.

 

Arrival/Departure: We do not have a 24 hour reception area at the Guest House.  Please, if you are arriving later than 7:00 p.m you must schedule at least 48 hours in advance of your arrival.  Otherwise arrivals after 8:00 p.m will not be guaranteed and considered a no-show.

Early Departures:  Please note, if guest decide not to honor reservation and leave before confirmed date, there are no refunds for early departures. No exceptions

 

Check-In/Out: 400 p.m. Check-In/Check-Out 11:00 a.m

 

Shoe Free:  We are a shoe free environment.  Please bring slippers etc to wear in doors.

 

Smoking Policy: There is no smoking anywhere in the house

 

Pets:  We are a pet free environment

 

Children:  We can accommodate children ages 12 years and older.

Rates/Policies are subject to change without notice and vary during high impact periods and special requests.

Family Members are welcome to visit however to protect the privacy of other guest(s), family members do not go beyond the  main floor common area.

We do not conduct walk through for potential guests.  No exception